Make room for replies
A text can start a conversation. Two-way messaging lets your team handle the response and keep the next step clear.
After the call.Keep talking.
Keep the next step close with two-way business texting. Messages come from a number registered to your company, and your team can pick up the conversation.
Your registered number. Two-way conversations.
Your business number
You’re booked for tomorrow at 9:00 AM. Reply R to reschedule.Appointment follow-up
R. Can we do 10 instead?
Let’s find a time that works.Your team picks up the conversation
A two-way conversation with your business.
A useful next step, right in the conversation.
Bring appointment follow-ups and replies into the same operation as your calls.
Use your business number
Your number and texting are registered in your company's name. Your customers hear from your business.
Follow up on appointments
Keep the details of a booked conversation easy to find, and give customers a way to reply when plans change.
Handle opt-outs automatically
The texting setup handles opt-outs automatically. Your team can focus on the conversations customers want to continue.
Keep the next step within reach.
An illustrative appointment conversation, from the first follow-up to a reply your team can handle.
- 1
Confirm the plan.
A follow-up text keeps an appointment's time and next step in the conversation.
- 2
Let them reply.
If the customer's plans change, they can reply to the same business number.
- 3
Keep it together.
Your team can pick up the text conversation alongside calls and contact information in the hub.
Illustrative workflow. Your setup starts with your business.
Whose name is on the number?
The number and texting are registered in your company's name, never shared with another business.
Can our team answer incoming texts?
Yes. Business texting supports two-way conversations, and your team can pick up replies.
How are opt-outs handled?
Opt-outs are handled automatically. We can walk through how the texting setup fits your workflow during a demo.